Get to Know Me
and My Philosophy



Specialist team with

over 30 years experience

We're here to change the game. Having built an exceptional team of experienced professionals, we bring a human touch to our service. Quality of life of those we care for is our first and foremost priority. 

We've helped change the lives of many, and are the only accredited care provider with Community Interest Status, highlighting our commitment to a cause much bigger than us alone. As a not-for-profit, we not only look after others through our market-leading care services, but also train other care providers using our best-in-class practices through accredited training courses. 


We're revolutionising the social care industry. 

With over 30 years experience, our team are at the forefront of change. We know that first class care comes from first class staff, and first class staff come from first class training.

As Wales' only care provider with Community Interest Status, and as a not-for-profit organisation, our hearts are in this to help drive real change,

improving quality of life for as many as we can. 


And know what's really important 

And that's Independence for those we care for, as much as possible for each individual. We're huge advocates of self-sufficiency where feasible, instilling a sense of connection, control and motivation for our community, at times where often, these things are felt to be lost. 

Your loved ones are our loved ones. That's why we have a specialist team to look after other elements of well-being, like mental health, substance abuse and specialist dementia care. 

Day & Overnight

Home Care

1 Call Care services provide dedicated homecare for you or your loved ones, providing a compassionate and completely personalised service promoting independence and quality of life. We also provide specialist mental health support across Cardiff & South Wales area. 

Dementia Home

Care Specialist

We have experienced carers at hand day and night to help and provide all you need and this includes tasks in the home, toilet assistance, conversation and lots more besides helping you enjoy the highest standards of living and to be as independent as possible

Accredited training courses & facilities hire 

We provide complete training courses for manual handling, emergency first aid, and a three day induction program to get carers started. With our in-house simulation room, you can get hands on and ensure your staff are confident in the practical elements of the role 


Our values make us special



We provide FREE training to unpaid carers, have tackled 3 pro bono cases, not to mention the times we've gone out of our way for our care clients!.We love what we do, and do it with pride!



We're the only care business with Community Interest Status, meaning - we are in this for all the right reasons! We've helped give people a voice, and bring a sense of family to all.



People always come first. Wellbeing comes first. We;re not for profit for a good reason, we love what we do. We don't make promises we can't keep,  we'll always be up front.


What others have to say about us


What others have to say about us

Sue - Training Manager

"I was pleasantly surprised by the quality of the training and the carers afterwards. Thank you, amazing!"

Rachel - Carer

"It was so refreshing to see such passionate people changing lives of many. The training was fantastic!"

Keith - Nurse & Trainer

"A huge step above the rest, and here to make serious changes. Love the Academy and it's facilities!"